Cancellation & Rescheduling Policy
We kindly ask that you provide a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 48 hours' notice may result in the booking deposit being retained.
Deposits are non-refundable but may be transferred to another appointment where at least 48 hours' notice has been provided.
Failure to attend an appointment without notice ("no show") will result in the loss of the booking deposit.
We reserve the right to request full payment in advance for future appointments following repeated late cancellations or missed appointments.
This policy applies to all appointments — aesthetics, SPMU, skin, hair, consultations, and academy, as well as any new services introduced in the future.
Patch Tests & Waivers
Certain treatments (including hair colour, lash & brow tinting, lash lift, brow lamination and SPMU pigment services) require a patch test at least 48 hours before your appointment, or a signed waiver where one is accepted. The booking flow asks you to confirm or sign the appropriate consent before you pay your deposit.
For the full list of which treatments require a patch test, which accept a waiver instead, and what the waiver covers, see the Patch Test & Treatment Waiver page.